OUR STORE POLICIES

In-warranty products:

1. Within the warranty period (12 months from the date of delivery) the products returned, our company will repair or replace parts free of charge, and bear the cost of sending them back by courier. 

2. If the returned products are tested to be faultless, customers are required to pay the products return courier costs.

3. If any of the following occurs during the warranty period, the products will be treated as out-of-warranty products: 

• Failure caused by not using the standard power supply, data cable, battery, etc. during the warranty period without our consent;

• User misuse, abuse, unauthorized disassembly either accidental or artificial;

• Products without serial number or without our consent to change the serial number;

• Machine breakdowns caused by product modifications, rework, testing, etc. regarding customer needs;

• Machine damaged due to rough loading and unloading by transportation companies;

• Damage caused by force major such as lightning, earthquake, flood, fire, war, epidemic, etc.
   

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Out-of-warranty products:

1. Products beyond the warranty period are out-of-warranty products, and we will charge materials depending on the actual failure. 

2. Even if the product is in the warranty period, but for various reasons is not covered by the warranty (see item 3 of "In-warranty products"), the cost of materials will be charged;

3. If the customer cancels the repair after the quotation of products outside the warranty period, , the courier cost incurred for sending back the repaired products will be borne by the customer, but the customer does not have to pay the product inspection fee.

4. If the out-of-warranty products cannot be repaired after inspection, our customer service department will notify the customer and deal with them according to the customer's opinion, usually by destroying them in place or sending them back to the customer, and the express cost of sending them back to the customer will be borne by the customer.