OUR STORE POLICIES
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policies for our customers. Learn more below and reach out with questions.
OUR SHIPPING POLICY
How We Do It
Following sets out the shipping policy that applies to customers that make a purchase at beantsolutions.com. If you have any questions, please fill our customer service form on contact us page.
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Shipping Options & Delivery Costs We offer the following shipping options -
After successfully placing the order, our customer representative will contact you to further process your shipment. The shipping rates are as per actual.
Order Processing Time -
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. Maximum order delivery time line is about 7 working days.
Delivery Address & P.O. Boxes -
Please note that we are unable to modify the delivery address once you have placed your order. Note: We do not ship to P.O. boxes.
International Orders -
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order -
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
OUR RETURN & REFUND POLICY
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at beantsolutionsindia@gmail.com with details of the product and the defect. You can send the item you consider defective to:
Shipping Address: Shop No. 10, Thakkar's Pride Building, Ayodhya Nagari, Nashik-Pune Road, Nashik-422011
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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
WARRANTY DISCLAIMER
In-warranty products:
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Within the warranty period (12 months from the date of delivery) the products returned, our company will repair or replace parts free of charge, and bear the cost of sending them back by courier.
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If the returned products are tested to be faultless, customers are required to pay the products return courier costs.
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If any of the following occurs during the warranty period, the products will be treated as out-of-warranty products:
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Failure caused by not using the standard power supply, data cable, battery, etc. during the warranty period without our consent;
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User misuse, abuse, unauthorized disassembly either accidental or artificial;
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Products without serial number or without our consent to change the serial number;
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Machine breakdowns caused by product modifications, rework, testing, etc. regarding customer needs;
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Machine damaged due to rough loading and unloading by transportation companies;
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Damage caused by force major such as lightning, earthquake, flood, fire, war, epidemic, etc.
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Out-of-warranty products:
1. Products beyond the warranty period are out-of-warranty products, and we will charge materials depending on the actual failure.
2. Even if the product is in the warranty period, but for various reasons is not covered by the warranty (see item 3 of "In-warranty products"), the cost of materials will be charged;
3. If the customer cancels the repair after the quotation of products outside the warranty period, , the courier cost incurred for sending back the repaired products will be borne by the customer, but the customer does not have to pay the product inspection fee.
4. If the out-of-warranty products cannot be repaired after inspection, our customer service department will notify the customer and deal with them according to the customer's opinion, usually by destroying them in place or sending them back to the customer, and the express cost of sending them back to the customer will be borne by the customer.
Contact:
Address: Shop No. 10, Thakkar Pride Bldg.,
Ayodhya Nagari, Nashik-Pune
Road, Nashik - 422011
Tel: (+91)(253)2421456
Mo.: (+91)9699550070
